Client and Family Privacy Policy

For Collection, Use and Disclosure of Personal Information

Privacy of your personal information is an essential part of Tania’s Place providing you with quality services.  We understand the importance of protecting your personal information. We are committed to collecting, using and disclosing your personal information responsibly.  We also try to be as open as possible about the way we handle your personal information.  It is important to us to provide this service to our Clients and their Families.

All staff members who come in contact with your personal information are aware of the sensitive nature of the information that you have disclosed to us.  They will all be trained in the appropriate uses and protection of your information.

In this consent form, we have outlined what we are doing to ensure that:

• Only necessary information is collected about your son/daughter and yourself as a parent and or legal guardian
• We only share your information with your consent
• Storage, retention and destruction of your personal information complies with existing legislation and privacy protocols
• Our privacy protocols comply with privacy legislation, standards and the law

Do not hesitate to discuss our policies with me or any member of our staff.  Please be assured that every staff person employed at Tania’s Place will be and is committed to ensuring that your son/daughter receive the best quality service.  

How Tania’s Place collects, Uses and Discloses Clients’ and their Families personal information

Tania’s Place will collect, use and disclose information about your son/daughter and your family for the following purposes:

·         To deliver and to ensure continuous high quality service

·         To identify safe and efficient services and program planning

·         To implement safe and efficient services and programs

·         To identify and to ensure continuous high quality services

·         To assess your son/daughters health needs for the purpose of appropriate service delivery

·         To enable us to contact you (parents or legal guardian)

·         To establish and maintain communication with you (parents or legal guardian)

·         To offer and provide appropriate programs and services

·         To allow us to maintain communication and contact with you (parents or legal guardian) to distribute program information, updates and confirm registration

·         To deliver your son/daughters records to Tania’s Place’s insurance carrier to enable the insurance company to assess liability and quantify damages, if any

·         To invoice for services and programs used

·         To collect unpaid accounts

·         To assist Tania’s Place to comply with all regulatory requirements

·         To comply generally with the law

 Upon registration for any programs at Tania's Place we ask that a Client Privacy Consent Form be signed.

Registration

• Please refer to the fees page which outlines registration procedures.

Refunds and Cancellation of Services

Our refund policies will vary according to the type of service you choose.  Our commitment is to provide quality programs and services, however,  we recognize that we may not be able to please everyone.  We also ask that families try to be understanding that if there are Administrative Fess charged they are to cover the expense of having to continue to pay the staff that were already committed and time to restructure programming.  Staff are hired based on the amount of participants and if we are not notified in a reasonable time period to re adjust staffing,  it is money not well spent and may reflect on the overall rates in the future.  Fees are structured to keep with in family budgets.  With any type of business, if costs are higher than what is being brought in then the consumer will ultimately be the one who will have to pay. That is a situation WE want to avoid at all costs.

Day Program 

Full and Daily program fees:  A request to Cancel services must be given in writing 2 weeks prior to the cancellation date.  All post dated cheques  after the cancellation date will be returned.  Two week security fee will be forfeited if not given the two weeks notice.  

 Summer Camp, March Break, P. D. Days, Exam Week, Christmas Break and Evening Programs: In order to get a full refund  cancellation of services is required with in week prior to the requested week/days registered. Anything less than a week prior there are no refunds and or credits.  In the event the cancellation is of a serious medical nature, a credit will be given only where a Doctors letter is provided..  Credits not used with in 6 months will be forfeited.

 

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